You are entitled to cancel your order within 24 hours without giving any reason for doing so.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement within the timeframe.

You can inform us of your decision by e-mail ailuminate.cloud@gmail.com

We will reimburse you no later than 10 days from the day on which we receive the cancellation notice. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Refund Policy

We understand that circumstances can change, and we've designed our refund policy to be as fair and flexible as possible.

Full Refund (100%)

You may cancel your purchase and receive a complete refund if you notify us within 24 hours of payment.

Partial Refund (50%)

If you need to cancel between 24 hours and one week after your payment was received, you're eligible for a 50% refund of your purchase price.

Transfer Option

After the one-week refund period has passed, we're happy to transfer your purchase to another person who can attend in your place. Simply contact us with the new attendee's information, and we'll process the transfer at no additional charge.

Final Policy

Once a transfer has been completed, no further changes, refunds, or additional transfers will be permitted.We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Funds

We are not responsible for any costs associated with any refunds, such as bank fees, transfer fees, etc.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail ailuminate.cloud@gmail.com